PayPlea Support

1. Adults publish a request describing a personal need, a goal amount and the payment links they already use.
2. Our team reviews each request before it becomes public.
3. Other users swipe through requests, save them, comment, or choose to help.
4. Helping opens the requester’s PayPal, Revolut, Cash App or Venmo link outside PayPlea. The money goes straight to them.
5. Back in PayPlea, the giver can declare the amount and upload a private receipt. Verified gifts update the confirmed progress.

Does PayPlea take a fee?

No. PayPlea never touches or deducts anything from gifts. The provider may charge its own fees.

I sent money to the wrong person, or I want it back

PayPlea cannot reverse a payment because it never handles it. Contact the payment provider you used straight away through its app or help centre, and report the request in PayPlea if you suspect fraud.

I think a request is a scam

Tap Report on the request or profile and choose the reason. We review reports as a priority and can pause the request while we investigate. Also contact your provider and, if you lost money, your local police.

A payment link does not open

Make sure the provider’s app is installed and available in your country. Some providers only work between accounts in certain countries or currencies. If the link itself seems broken, report it so the requester can fix it.

Are gifts tax-deductible?

No. Gifts between individuals are not charitable donations. See section 9 of the Terms.

Why is my gift still pending?

Receipts are checked automatically and, when the result is uncertain, by a person. Pending gifts do not count towards the confirmed total yet. Most reviews finish within 3 business days.

My receipt was rejected

Make sure the image clearly shows the provider, amount, currency, recipient and date, then upload it again. You can also ask for a human review at hola@ayudantedigital.es.

Who can see my receipt?

Only you and our review team. Receipts are never public and are not shown to other users.

Why was my request not approved?

Requests must follow the Community Guidelines. You receive the reason and can edit and resubmit, or appeal by replying to the decision.

Which payment links can I add?

Your own personal PayPal, Revolut, Cash App or Venmo links or handles. Only add accounts in your name that the provider allows you to use for receiving personal payments.

When does a request close?

Automatically when the confirmed total reaches the goal. You can also close or delete it at any time.

Developer support is a voluntary one-time in-app purchase for Ayudante Digital. It unlocks nothing and never goes to requesters. Apple and Google process these purchases, so refunds are requested through them:

• iPhone: reportaproblem.apple.com or Settings, your name, Media & Purchases.
• Android: Google Play, Profile, Payments & subscriptions, Budget & history, then select the order.

If a purchase was charged but not completed in PayPlea, reopen the App while signed in; unfinished transactions are retried automatically. If the problem continues, email us with the store receipt.

I cannot sign in

Use “Forgot password” for email accounts. With Sign in with Apple, make sure you use the same Apple Account you registered with. If you chose “Hide My Email”, we only know your Apple relay address.

I am not getting notifications

Check that notifications for PayPlea are allowed in your device settings and in the App’s notification preferences, and that Focus or battery-saving modes are not blocking them.

How do I export or delete my data?

Both are available inside the App. See Delete your account and the Privacy Policy.

• Block or report any user from their profile or from a conversation.
• PayPlea staff will never ask for your password, one-time codes or card details.
• Notices of illegal content, copyright complaints and appeals: hola@ayudantedigital.es. See sections 13 and 14 of the Terms.
• Child safety concerns: hola@ayudantedigital.es. See our child safety standards.

• Operator: Ayudante Digital, Spain
• Email (support, privacy, accessibility, legal and authorities): hola@ayudantedigital.es
• Languages: English and Spanish
• Response target: 3 business days